Site down? Tell us what's happening.
Two short steps. Step one tells us what's broken — enough for us to start triaging. Step two is how to reach you and any extra context that helps.
Emergency intake
Received.
Your emergency request is in. A developer will review it shortly and reply via your preferred channel.
If this is critical and you don't hear back within an hour during business hours, email [email protected] directly.
The six things this service actually covers.
Outage triage
Server down, fatal error, white-screen-of-death. We isolate the cause, not the symptom.
Failed migration recovery
Last migration broke something, DNS is still propagating wrong, mail bounces. We unwind it cleanly.
Broken checkout / forms
Revenue impact. Most-urgent triage. Stripe, WooCommerce, Gravity, CF7 — we know the failure modes.
Malware & hack response
File integrity check, clean-room rebuild, harden + monitor. We don't just patch the entry point.
DNS & mail emergencies
Records broken, MX lost, DKIM failing, your mail is going to spam. We diagnose + fix at the registrar.
Plugin/theme conflict
Site started misbehaving after an update. We roll back, isolate, and recommend a path.
When businesses usually come to us.
-
1Site is fully down or returning 500 errors. Customers can't reach you.
-
2Checkout, contact form, or membership stopped working — revenue impact starting.
-
3Suspected malware, redirect, or unauthorized changes you can see in the admin.
-
4Migration just finished and something broke that wasn't broken before.
What makes this feel different.
-
Real engineer on the case in the first hour — no triage script, no waiting room.
-
Reassurance + plain-English status updates while we work.
-
No customer-only restriction. We help even if you're not on Hosterr yet.
-
Clear path forward at the end — what happened, what we did, how to prevent it.
Emergency help should feel reassuring, not vague.
When your site is broken and revenue is at stake, you don't need a chatbot to triage you. You need a developer to pick up the case, look at the logs, and tell you what's happening in plain English. That's the standard.
Real teams, real sites, real numbers.
Every service above is something we already do for real customers. Here are a few of the businesses behind the proof.
.webp){kind=logo}
Related services.
WordPress Hosting
Generic "WordPress hosting" handles version updates and that's about it. Plugin conflicts, form integrations, caching gotchas, ecommerce edge cases — all yours to figure out.
Managed Hosting
Most "hosting" stops at the server. When something breaks — a plugin update, a malware hit, a traffic spike — you're on your own with a knowledge-base link.
Website Migration
DIY migrations almost always go wrong in subtle ways: DNS propagation timing, SSL gaps, mail records breaking, search-engine cache, asset URLs hard-coded somewhere.
Design & Development
Most agency builds get tossed over the wall to a hosting company that's never seen the code. Six months later something breaks and nobody knows what's going on.
Ready to talk it through?
Tell us what you're running and what's frustrating. We'll write back with a real evaluation and tell you honestly whether this is the right fit.